EBC Contact Information
The Employee Benefits Center’s (EBC), the County of Alameda’s (County) benefit providers’ and other useful plan contact information is listed on this page. Note, if you click a link to a provider’s Web site, a new browser window will open, and you will be directed to a site outside of the County’s Intranet. To return to the EBC Online, simply close the new window.
Contact the EBC
If you have questions about benefits, eligibility, enrollment, and other policies and procedures, contact the EBC as follows:
- Phone: 510-891-8991
- Fax: 510-891-8976
- Address: 1405 Lakeside Drive, Oakland, CA 94612
- QIC: #25701
- Email: emailEBC@acgov.org
- Hours of Operation:
- 8 a.m. to 4:30 p.m. EBC representatives available to walk-ins and by phone
- 8 a.m. to 5:00 p.m. EBC open for all other business
Contact a Plan Carrier/Benefit Provider
| Plan | Resource | Contact Information |
|---|---|---|
| Medical | Kaiser Permanente | http://my.kp.org/alamedacounty (800) 464-4000 |
| UnitedHealthcare HMO & PPO | https://www.whyuhc.com/alameda (800) 624-8822 |
|
| Operating Engineers Health Plan | (800) 251-5014, press 4 then 2 | |
| Dental | Delta Dental, Delta Care USA | http://www.deltadentalins.com/coa/ (888) 335-8227 |
| Vision | Vision Service Plan (VSP) | VSP Vision Care (800) 877-7195 |
| Disability | New York Life Insurance | File a Disability Claim via phone or online Forms | New York Life Group Benefit Solutions For more information on how to file a Short-Term Disability Click Here or to file a Long-Term Disability Claim Click Here (888) 842-4462 |
| Life | New York Life Insurance | Contact the Employee Benefits Center (510) 891-8991 |
| MetLife Legal Plan | info.legalplans.com and enter code 9900345 (800) 821-6400 |
|
| Accident, Hospital, Critical Illness, and Legal Plan | MetLife | www.metlife.com/coa 800-GET-MET8 |
| Nationwide | www.petinsurance.com/alameda (800) 540-2016 |
|
| Long-Term Care Protection Plans | Trustmark | Login | BenSelect (800) 918-8877 |
| EAP | Employee Assistance Program | www.claremonteap.com/pages/employee.html (800) 834-3773 |
| Retirement | Empower 457(b) Deferred Compensation | https://alamedacountydcp.empower-retirement.com/participant/#/login?accu=AlamedaCounty (855) 969-4572 |
| ACERA | www.acera.org/ (800) 838-1932 |
|
| Commuter Benefit Plan | WEX, Inc. | www.wexinc.com or call (833) 225-5939 |
| Commuter Benefit – Emergency Ride Home | Guaranteed Ride Home | www.grh.alamedactc.org (510) 433-0320 |
| CalPERS Long Term Care (Closed to new enrollments) | CalPERS | http://www.calpers.ca.gov/ (800) 266-1050 |
| County Child Care | Alameda County Early Learning Center | Angie.Garling@acgov.org (510) 208-9675 or fax (510) 208-9579 |
| Health FSA, Dependent Care Assistance Program | Optum Financial | https://www.connectyourcare.com/ (877) 292-4040 |
| Outside Agencies | State Disability – CA EDD | http://www.edd.ca.gov/ (800) 480-3287 |
| Workers Compensation – CA Industrial Relations | http://www.dir.ca.gov/ (800) 736-7401 |