EBC Contact Information

The Employee Benefits Center’s (EBC), the County of Alameda’s (County) benefit providers’ and other useful plan contact information is listed on this page. Note, if you click a link to a provider’s Web site, a new browser window will open, and you will be directed to a site outside of the County’s Intranet. To return to the EBC Online, simply close the new window.

Contact the EBC

If you have questions about benefits, eligibility, enrollment, and other policies and procedures, contact the EBC as follows:

  • Phone: 510-891-8991
  • Fax: 510-891-8976
  • Address: 1405 Lakeside Drive, Oakland, CA 94612
  • QIC: #25701
  • Email: emailEBC@acgov.org
  • Hours of Operation:
    • 8 a.m. to 4:30 p.m. EBC representatives available to walk-ins and by phone
    • 8 a.m. to 5:00 p.m. EBC open for all other business

Contact a Plan Carrier/Benefit Provider

Plan Resource Contact Information
Medical Kaiser Permanente http://my.kp.org/alamedacounty
(800) 464-4000
Medical

UnitedHealthcare HMO & PPO

www.exploreuhcplans.com/alameda

(800) 624-8822
Medical Operating Engineers Health Plan (800) 251-5014, press 4 then 2
Dental Delta Dental, Delta Care USA http://www.deltadentalins.com/coa/
(888) 335-8227
Vision Vision Service Plan (VSP) VSP Vision Care
(800) 877-7195
Disability MetLife Insurance www.metlife.com/coa
800-438-6388
Life MetLife Insurance Contact the Employee Benefits Center
(510) 891-8991
Legal Plan  MetLife Legal Plan info.legalplans.com and enter code 9900345
(800) 821-6400
Accident, Hospital, Critical Illness, and Legal Plan MetLife www.metlife.com/coa
800-438-6388
Nationwide www.petinsurance.com/alameda
(800) 540-2016
Long-Term Care Protection Plans Trustmark Login | BenSelect
(800) 918-8877
EAP Employee Assistance Program www.claremonteap.com/pages/employee.html
(800) 834-3773
Retirement Empower 457(b) Deferred Compensation https://alamedacountydcp.empower-retirement.com/participant/#/login?accu=AlamedaCounty
(855) 969-4572
ACERA www.acera.org/
(800) 838-1932
Commuter Benefit Plan WEX, Inc. www.wexinc.com
or call (833) 225-5939
Commuter Benefit – Emergency Ride Home Guaranteed Ride Home www.grh.alamedactc.org
(510) 433-0320
CalPERS Long Term Care (Closed to new enrollments) CalPERS http://www.calpers.ca.gov/
(800) 266-1050
County Child Care Alameda County Early Learning Center Angie.Garling@acgov.org
(510) 208-9675 or fax (510) 208-9579
Health FSA, Dependent Care Assistance Program Optum Financial https://www.connectyourcare.com/
(877) 292-4040
Outside Agencies State Disability – CA EDD http://www.edd.ca.gov/
(800) 480-3287
Workers Compensation – CA Industrial Relations http://www.dir.ca.gov/
(800) 736-7401